communication | Improve communication to better adapt to the world of hybrid work. Getty Images
We know that communication is essential to professional success. It is the basis of any successful relationship and relationships are the currency of business. In today’s virtual world of work, clear and effective communication is even more important. However, it is more difficult.
We are missing out on the major elements of face-to-face communication and some clues we get from real-world interactions. Of course, video is a powerful form of communication, but it is not as effective as being on site. So it becomes all the more important to hone and align your communication skills as the physical human connection decreases.
In fact, improving your skills in communication could be the secret to making yourself stand out and increasing your success. And now is the time to do it. The coronavirus pandemic has given birth to a new way of working – a major change in the way, where and when we work. And this major change gives us the opportunity to make further changes. In his book Better Than Before , bestselling author Gretchen Rubin talks about 12 strategies that we can use to make or break our habits. One powerful method, she says, is the “clean slate strategy”. When we go through a big transition – starting a new job, moving, working from home for a long time – our old habits are disrupted and the slate is erased. With a clean slate, new habits can be formed more easily, so that when we return to work after the pandemic, we can use that clean slate to create better habits for ourselves.
One of these changes must be a new language for business: without jargon , clear, descriptive, simple and, above all, authentic . How do you adapt to make the most of this communication reset?
Become a video pro When the hybrid work environment takes over, we will still attend remote meetings. Yes, video meetings can be uncomfortable or tiring. But they are what comes closest to a physical meeting, allowing us to use words, tone of voice, intonation and body language to deliver richer communication. Mastering video communication will help you be seen, heard and understood – and your contributions to the meeting will be remembered. In our research, one of the main factors for successful collaborations has always been the ability to establish a sense of virtual “co-presence”. “This happens when you forget about the video and interact as you would if you were physically in the same room as your collaborators,” says professor Cristina Gibson , based on his most recent searches involving employees from all over the world.
Give up conformist professional language Go from your desk to your salon allowed you to be, well, more of yourself. And that’s good news for you and your business. Innovation does not come from conformity. It is a by-product of diversity – the combination of the unique perspectives, experiences and approaches of team members. And it is high time that the conformist commercial discourse disappeared.
Dorie Clark, author of the book The Long Game,
best -seller of the WSJ, puts it this way: “For a lot of people, corporate jargon is a way of showing that you are ‘in the club’ and that you know what you are talking about. It is basically a defense mechanism when you are afraid that you are out of place, or desperately want to show others that you are. At the start of my career, I certainly used this mechanism to prove that I had my place in the room. But I’ve come to realize that too much jargon is, ironically, a sign that you’re not sure about yourself (or that you don’t really know what you’re talking about and are using coded language to cover it up). Confident leaders don’t feel the need to prove anything, and can therefore express themselves much more effectively using authentic language. When we realize that we don’t have to use jargon and that it is in fact harmful, we can let go of it and reinforce the respect others have for us. ”
Be simple, precise and clear
Be specific, not generic. Avoid words like “good” or “great”. Replace ” Have a nice weekend” with “Have a fun or relaxing weekend “. Speak in plain language. Your value is not directly proportional to the number of syllables you use. Big words don’t make you scholar. Only use big words when they convey the most precise meaning and there’s no easier way to put it. Replace “transmit” with “send”, “strive” for “try”, and “objective” for “goal”. When your communications are written, take the time to make sure your message is crystal clear and cannot be misinterpreted.
Mark your communications
At a time when the robots enter the job market and where the AI pre-fills our email messages, it’s time to make it clear that you are neither a robot nor an algorithm. One of the ways to do this is to speak in your own style. In this new world of online meetings and endless emails and texts, it’s even harder to stand out. But your verbal and written communications can help you get noticed. We notice the things that stand out. And standing out is important in a world where out of sight means out of mind.
Think about emojis
As professional jargon begins to decline in the workplace, a new type of communication creeps in: emojis. Professor Gibson agrees that expressive sensitivity is the key to success in remote work: “The ability to convey and understand emotions online varies from person to person, and it is essential to do so to create a safe and supportive environment ”. It remains to be seen whether this visual form of communication is fast becoming the new corporate jargon. Emojis are a good communication tool as long as they are used sparingly and thoughtfully, as a visual can convey a lot of words and emotions more effectively. This workplace emoji study found that 45% of employees believe that emojis improve communication at work and that 45% are comfortable using emojis with their boss. So emojis are probably a trend that will continue to grow.
It’s time to restart your communication skills. Start with a clean slate, ditch conformism and ditch the language of business. Create your own jargon. It will help you stand out and build your personal brand. And as Martha Stewart says, “that’s a good thing.”
Article translated from Forbes US – Author: William Arruda (William Arruda is speaker, author, co-founder of CareerBlast .TV and creator of the LinkedIn Profile Type Indicator (LPTI), which measures the liking and credibility of your LinkedIn profile.)
To read also: Soft Skills, twelve skills to become a good communicator